Our story

Liability Policy

Created by Harriët and Jilles from a shared love of characterful homes, thoughtful hospitality and the kind of travel that stays with you.
Overview

What to know

Understand how to report damage, protect personal belongings and use the accommodation and its facilities with appropriate care.

Use with care

Guests are expected to use the suites, amenities and shared areas responsibly.

Report promptly

Damage, loss or a practical problem should be communicated as soon as it is noticed.

Protect belongings

Keep personal possessions secure and check the suite carefully before departure.

Care for the accommodation

Guests are expected to use their suite, its amenities and the shared outdoor areas with reasonable care. The property includes two private suites and a garden with plunge pool that may be shared by separate bookings. Considerate use protects the accommodation and helps prevent one guest’s actions from affecting another stay.

Report damage or loss promptly

If something is damaged, lost or no longer works as expected, contact Nubia Suites as soon as possible. Describe what happened and, where useful, identify the item or area involved. Prompt communication allows the issue to be assessed while the relevant circumstances are still clear.

When reporting an issue

  • Stop using anything that may be unsafe
  • Explain when and where the issue was noticed
  • Keep relevant messages or documentation
  • Follow reasonable instructions intended to limit further damage

Personal belongings

Keep your belongings secure during the stay and check the suite before leaving. If you believe an item has been left behind, contact Nubia Suites with a clear description. Recovery cannot be assumed until the item has been found and an arrangement has been confirmed.

Activities outside Nubia Suites

External restaurants, tours, transport providers, beaches and attractions operate independently. Check their current terms, access and safety information directly. References elsewhere on this website are intended to help guests discover Curaçao and do not replace the information provided by the operator responsible for an activity.

Frequently asked questions

What should I do if I accidentally damage something?

Contact Nubia Suites promptly and explain what happened. Early reporting makes it easier to assess the situation and prevent further damage.

Is Nubia Suites responsible for an external activity?

External providers operate their own services. Review the terms and current information supplied by the relevant provider before booking or participating.

Questions

Something unclear in our policies?

Response time
We reply within 2 business days